AOR: Development --------------- The incident issue type is used only for things that are wrong in production. All incidents are verified against requirements to ensure the Incident is a valid error from what has been agreed upon. Things that are wrong, that has not been defined in a requirement, or is a part of an implicit requirement, can NOT be an incident. These should instead be logged as new requirements. Incidents are managed through the post go-live process and usually follow an ITSM based support setup.
