We’ve added the Request type field in the issue view to streamline the experience of submitting requests.
This feature bridges a crucial gap in the request creation process, enhancing Jira Service Management’s integration with the Jira platform. As issues can be properly mapped to request types, all service project tickets can now include the necessary context and details, right from the start. This way, requests get directed to the appropriate help channels and workflows, resulting in efficient and quality service delivery. More about request types
- Owner
comment_12635We’ve added the Request type field in the issue view to streamline the experience of submitting requests.
This feature bridges a crucial gap in the request creation process, enhancing Jira Service Management’s integration with the Jira platform. As issues can be properly mapped to request types, all service project tickets can now include the necessary context and details, right from the start. This way, requests get directed to the appropriate help channels and workflows, resulting in efficient and quality service delivery. More about request types
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