Atlassian and Mindville announced on thursday that Atlassian has acquired Mindville.  This means that Atlassian acquire Mindville's asset and configuration management product Insight, which strengthen their psoition against competitors like ServiceNow.

The CEO of Mindville Tommy Nordahl is well known to us in Stockholm who have participated in the Atlassian Usergroup events that I ran for two years. For many he is Riada, the company he started many years ago as the Atlassian company number one in Stockholm (and sweden?). Lately he has focused more on the asset and configuration managament product Insight and I am not surprised that Atlassian now have aquired it.

Atlassian and ServiceNow are both gearing up for a battle. Since ServiceNow are strong in the asset and configuration management it makes sense that Atlassian want to stregthen their portfolio in their area.  With more than 1700 customers already and Atlassian now adding resources I think we will see the cloud adaptation speed up a lot.

If you have not looked at Insight before, then I suggest you do. Not only is it looking great and is easy to work with, it is also powerful and a very useful addition to your support organization. Using Insight alongside Jira Service Desk and Confluence is probably the most powerful way to manage incidents in your organization. The fact that you can directly connect it to your development and opertions team who already work in Jira make it even more powerful.

I just want to say congratulation to Tommy and his amazing team for this accomplishment. To Atlassian I can only say good job on this acquisition. It will take you another step closer to being the natural choice for mid sized and large organizations, just as you already are the natural choice for small companies and all development teams today.

Atlassian has announced that they have acquired Halp. Halp is an interesting take on support for Slack that allow you to create support tickets directly from conversations in Slack. As Halp can also be integrated with Jira Service Desk it makes sense for Atlassian to make the investment to purchase Halp to further strengthen their service portfolio on the support side.

Halp have made a bit of an impact in its only 12 months life span and with the simplicity of just posting an emote in Slack to create separate support tickets it has been a hit. Good integrations with Jira Service Desk and Zendesk has of course been a big part and now with integrations to Microsoft Teams it is even better.

Not only will Halp make it so much easier to keep track of support questions in Slack, but by integrating with other tools such as Jira Service Desk, then you have a powerhouse. It will update on both sides of the integration allowing you to meet your clients where they feel most comfortable and still maintain proper workflows. You can even connect it to Confluence or Slack messages to create knowledge bases.

This is of course another step to connect closer to Slack that purchased the rights to Atlassians previous chat products. Naturally Slack is very happy about this acquisition:

Quote

“We’re thrilled to hear that our strategic partner Atlassian is acquiring Halp,” says Brad Armstrong, VP, Business Development & Corporate Development at Slack. “With its messaging-first approach to support ticketing, Halp is an outstanding tool for any team already collaborating in Slack channels. We see enormous opportunities in building this business together with Atlassian.”

In the future we will see deeper integrations with Jira Service Desk and Confluence for sure, but there are hints forr new integrations with OpsGenie and Trello for example. It will undoubtedly be an interesting journey to follow in the future.