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Do you ever create several different diagrams on a Confluence page and find yourself constantly leaving the Gliffy editor to update each one separately? Want a way to sketch your work in one spot and finalize it an another — without a ton of jumping back and forth? With Gliffy's new multi-page functionality, you can work with multiple diagrams at once by creating additional tabs—each one has the full functionality of the Gliffy editor. I've heard from our customers that we're great for comp

In any project or team, tracking the efficiency of issue resolution is key to improving productivity and identifying bottlenecks. This week’s report offers a detailed visualization of how issue resolution performance has evolved over time, allowing teams to gain actionable insights into their workflows. Let's break down what this report reveals.

Accurate cost tracking is essential for effective project management, helping teams stay within budget, optimize resources, and maintain transparency with clients. TeamBoard TimePlanner offers a powerful solution to streamline this process by enabling you to set up rates, track billable hours, and generate detailed cost reports. This guide will show you how to use TeamBoard TimePlanner for precise cost tracking, helping you manage project finances efficiently and with ease.

If you've ever had questions about effectively managing SLAs, this article will surely help. 📊 In this article, we've looked at the most common questions and issues reported in customer stories, and we'll provide answers to those questions to help you, too. 💡 By breaking down 5 core features, this article will show you how to optimize customer interactions and master SLA management in Jira. From monitoring and tracking SLAs to managing multiple calendars, these insights will streamline your

If you’re finding that these transitions are disrupting your SLA tracking, you’re not alone. Many teams experience gaps in their SLA metrics when tasks are transferred between teams or escalated to external collaborators, causing delays, inconsistencies, and breached SLAs. But there is a solution that ensures non-stop SLA tracking across your entire Jira environment, regardless of who the issue is assigned to or where it is moved. Let’s explore how the SLA Time and Report add-on can help with th

In this blog, I will explore the integration between Jira Service Management (JSM) and NetSuite by addressing three key questions: What it is, Why it matters, and How to get started.

I'm happy to share that a new version of Routemap 1.7.2-AC has been released! Are you excited about what's coming in this new version? 🤩

Let’s face it, rowing across a lake solo? Not exactly motivating, right? 🛶 But picture this: your whole team jumping into the boat with you, each one picking up an oar. Suddenly, it feels less like work and more like teamwork! 💪 This is why building a strong sense of community in the workplace is so crucial. When employees feel like they’re part of something bigger, they’re more engaged, motivated, and ready to row toward success—together. Let’s explore how you can create this sense of conn

Introduction to the Jira Asset Management Tool Jira Asset Management refers to the use of Jira—a project and issue tracking software by Atlassian—to manage and track organizational assets, such as hardware, software licenses, IT infrastructure, and other valuable resources. Using Jira for asset management involves leveraging plugins like AssetIT, which expand Jira’s capabilities to include real-time asset tracking, inventory management, and asset lifecycle management. With Jira asset manage

At Exalate, we always prioritize giving users the tools they need to solve their problems with as few complications and headaches as possible. That’s what our script-based integration solution offers. But now, scripting no longer needs to consume enormous amounts of time and resources, thanks to our new feature, AI Assist by Exalate. Let’s check out how it works.  

We are excited to announce the release of the Handy Page Status macro in the Handy Macros for Confluence app! In Confluence Cloud, you can set the page status with the native feature. Adding it to a page, you get a colored indicator (purple, blue, red, yellow, or green) and a label (up to 20 characters). To set the page status, you need to start editing the page. Pick the status at the top of the page by selecting Add status from under the page breadcrumbs while in edit mode.