H&M – Jira Tool Process och Method expert

Establish a common work process so that all teams can work together in a way that is practically feasible. Create a strategic design for Jira that works and opens up for collaboration and communication instead of silo work. Educate and work with the teams to increase the understanding of Jira as a tool for improving efficiency and job satisfaction.

My assignment at H&M is to act as a process and method expert for Jira. This means that I support and train between 5,000 and 10,000 people at Jira. I also participate in process and method forums where Jira is part of the processes and methods to be defined.

A large part of my time is spent meeting and training the different teams. I also sit as a tool manager and holistic consultant for the major initiative that will guide working methods in the future. I am also responsible for making extensive changes to Jira and represent other Atlassian products such as Confluence.

My Responsibility areas

Strategic level

• Hold meetings with customers about orders on the system to ensure that the right things are ordered
• Educate H&M in using Jira. Both in person and through ordered training (through the Method Office).
• Evaluate, recommend and / or approve new plugins to improve efficiency etc.
• Design and implement workflows and information flows in Jira based on customer needs and H & M's stated strategies
• Represent JIRA in all method / decision forums where that representation is relevant.
• Define strategies for using Jira (security / field / statuses / flows / mm)
• Create and lead the Jira Task Force (System forum for using Jira)

Operational level

• Manage system-critical requests
  • New fields
  • New workflows
  • New issue types
  • New plugins
  • New integrations
  • New hardware
• Develop manuals for how different work is to be performed (new fields, values, workflows, triggers, etc.)
• Evaluate and order work for stabilization and safety
• Hold meetings with customers about orders on the system to ensure that the right things are ordered (Available in both areas)
• Lead, educate and manage evaluation projects
• Be responsible for evaluating and implementing upgrades (from a customer perspective).