This update simplifies channel management and enhances the visibility and usage of the virtual agent across your Jira Service Management projects.
Streamlined configuration: For a more efficient admin experience, manage all channel configurations from a single Jira Service Management channel home.
Centralized channel visibility: View all connected channels with the virtual agent in one place.
Unified testing: Test draft intents and AI Answers directly from the web preview, eliminating the need for specific Slack request channels.
- Owner
comment_12491This update simplifies channel management and enhances the visibility and usage of the virtual agent across your Jira Service Management projects.
Streamlined configuration: For a more efficient admin experience, manage all channel configurations from a single Jira Service Management channel home.
Centralized channel visibility: View all connected channels with the virtual agent in one place.
Unified testing: Test draft intents and AI Answers directly from the web preview, eliminating the need for specific Slack request channels.
Read more about how to use the virtual agent in your customer channels
View full product update
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