Posted October 15, 2024Oct 15 Owner comment_12723 On the Conversations page in the virtual service agent, you can now see conversations from all of your connected channels (instead of just Slack). We've added a Channel column so you can see the source channel at a glance, as well as a filter to narrow down conversations by channel. Read more about using conversation data to improve your virtual service agent's performance View full product update Link to comment https://beta.jimiwikman.se/forums/topic/12376-view-and-filter-virtual-service-agent-conversations-by-channel/ Share on other sites More sharing options...
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comment_12723On the Conversations page in the virtual service agent, you can now see conversations from all of your connected channels (instead of just Slack).
We've added a Channel column so you can see the source channel at a glance, as well as a filter to narrow down conversations by channel.
Read more about using conversation data to improve your virtual service agent's performance
View full product update
Link to comment
https://beta.jimiwikman.se/forums/topic/12376-view-and-filter-virtual-service-agent-conversations-by-channel/Share on other sites