A helpful guide to export issues only with public comments

This workaround is intended to support Jira Service Management (JSM) projects that require exporting issues with only public comments, excluding internal ones. Currently, there are limitations in JQL's ability to differentiate between public and internal comments. Since JSM is primarily designed for customer interaction, sharing internal comments with customers is not a good ideia sometimes. We recognize the importance of this capability and have a related feature in our development backlog to enhance this functionality:

•  Provide JQL to search for public vs. internal comments

Please be aware that this workaround requires scripting development. If you have any additional questions about implementing the Jira REST API with custom scripts, feel free to share your concerns in our Developer Community.