5 AI features that will delight your support agents

Finding the right balance between speed and quality is the key to delivering exceptional service experiences. However, achieving this balance can be challenging for support teams inundated with a high volume of inquiries. AI revolutionizes how support agents handle inquiries and streamline their workflows. With AI-powered tools, support teams can tackle challenges quickly, enhance customer satisfaction, and focus on more strategic tasks. 

Jira Service Management offers a suite of cutting-edge AI capabilities powered by Atlassian Intelligence. These tools are designed to augment the abilities of human support agents, providing user-friendly features that boost efficiency and customer satisfaction. Let’s explore five AI features transforming employee and customer support.