Customer Support vs Customer Service: What’s the Difference?

Customer support and customer service are frequently used interchangeably in customer interactions. However, they have different functions and distinct impacts on the overall customer experience. In this article, we will take a closer look at the definition of both and explore what can help deliver the best possible experience in every customer interaction with time metrics. We will also use the Time Metrics Tracker add-on as an example of a time tracking add-on in Jira.