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Stories

The best stories related to our favorite topics from all over the Internet. Find links to the best news, blog posts and stories related to Leadership, Management, Design, Requirements, Development, Operations, Test, Security and Atlassian to mention some topics. Stories is a curated section where any story is welcome as long as it fit the categories and are considered useful and interesting to the community.
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K15t Is Now ISO 27001:2022 Certified, Furthering Our Commitment to Data Security

At K15t, we've been helping users, customers, and teams navigate the world of knowledge management for over 15 years. We're proud to announce another milestone in our journey while building trust and providing the most secure apps possible: achieving ISO 27001:2022 certification. It's our shiny new badge saying, "We're serious about keeping your data safe!"
Jimi Wikman
💫 Jimi Wikman

Top 5 Features for SLA Management in Jira: FAQs from customers

If you've ever had questions about effectively managing SLAs, this article will surely help. 📊 In this article, we've looked at the most common questions and issues reported in customer stories, and we'll provide answers to those questions to help you, too. 💡
By breaking down 5 core features, this article will show you how to optimize customer interactions and master SLA management in Jira. From monitoring and tracking SLAs to managing multiple calendars, these insights will streamline your workflow and improve overall SLA performance. So let's get started! 🎯
Jimi Wikman
💫 Jimi Wikman

How to track SLA performance continuously for All assignees in All Jira Projects

If you’re finding that these transitions are disrupting your SLA tracking, you’re not alone. Many teams experience gaps in their SLA metrics when tasks are transferred between teams or escalated to external collaborators, causing delays, inconsistencies, and breached SLAs. But there is a solution that ensures non-stop SLA tracking across your entire Jira environment, regardless of who the issue is assigned to or where it is moved. Let’s explore how the SLA Time and Report add-on can help with these challenges and improve your SLA tracking processes.
Jimi Wikman
💫 Jimi Wikman

Customer Support vs Customer Service: What’s the Difference?

Customer support and customer service are frequently used interchangeably in customer interactions. However, they have different functions and distinct impacts on the overall customer experience. In this article, we will take a closer look at the definition of both and explore what can help deliver the best possible experience in every customer interaction with time metrics. We will also use the Time Metrics Tracker add-on as an example of a time tracking add-on in Jira.
Jimi Wikman
💫 Jimi Wikman

Caught off-guard with sensitive data? Stay on-guard with Guard Premium + Automation for Confluence

The Guard Premium team is ecstatic to introduce a new dynamic duo: Confluence automation and Atlassian Guard Premium content scanning. Swiftly respond when sensitive data is identified, available now!
Managing sensitive data has become even more crucial as the volume of data generated and processed daily continues to grow. Embracing automation saves valuable time and minimizes the risk of human error, ultimately protecting your data and maintaining the trust of your users.
Guard Detect generates an alert whenever a Confluence page is modified and contains specific types of sensitive data, such as credentials, financial information, or identity details.
Now, you can harness the potential of Confluence automations to respond when sensitive data is found. You have the option to create your own rule using the new Content scanning alert trigger or explore pre-existing templates to kickstart your process.
Jimi Wikman
💫 Jimi Wikman

Modernizing Link Attachments in Trello

In case you haven’t noticed, Smart Links in Trello on web and desktop have had a mini facelift. In the past, Trello users faced significant inefficiencies when dealing with card-back attachments as static links, requiring them to switch between Trello and other tabs or products to complete their tasks. This context switching heavily disrupts workflow and reduces productivity.
Jimi Wikman
💫 Jimi Wikman

New! Cascading Fields in JSM Forms

We’re thrilled to announce an exciting new feature in Jira Service Management: the ability to build cascading fields in Forms! 
Cascading fields allow you to create a dynamic hierarchy of options where a selection in one field determines the available options in another. This is particularly useful for those of you with complex service request workflows, as it ensures that your help seekers can provide the most accurate and relevant information when submitting requests.
Jimi Wikman
💫 Jimi Wikman

Researchers Discover Severe Security Flaws in Major E2EE Cloud Storage Providers

Cybersecurity researchers have discovered severe cryptographic issues in various end-to-end encrypted (E2EE) cloud storage platforms that could be exploited to leak sensitive data.
"The vulnerabilities range in severity: in many cases a malicious server can inject files, tamper with file data, and even gain direct access to plaintext," ETH Zurich researchers Jonas Hofmann and Kien Tuong Truong said. "Remarkably, many of our attacks affect multiple providers in the same way, revealing common failure patterns in independent cryptographic designs."
The identified weaknesses are the result of an analysis of five major providers such as Sync, pCloud, Icedrive, Seafile, and Tresorit. The devised attack techniques hinge on a malicious server that's under an adversary's control, which could then be used to target the service providers' users.
Jimi Wikman
💫 Jimi Wikman

Stop Counting Butts in Seats — It's Time to Measure Real Work, Not Attendance

How much attention should you pay to your employee attendance? Managers should explore alternative approaches that allow them to oversee their teams while empowering them.
Businesses increasingly adopt remote or hybrid work models to address contemporary health, safety and lifestyle priorities. Fewer and fewer managers link their employees' performance exclusively to their physical attendance and desk presence.
They have a point — there's convincing proof that granting employees flexibility can boost productivity compared to rigid 9-to-5 schedules. But what does this mean for managers? Can they simply let their teams run wild without any oversight? If attendance is an outdated measure of productivity, should managers completely disregard it?
Jimi Wikman
💫 Jimi Wikman